As a Director of Information Development, Kevin White leads a team of over 120 technical writers and managers who are responsible for the creation, delivery, and user-experience of product documentation for Workday customers. With 10+ years in leadership and 15 years writing content across three enterprise software companies, he has a deep understanding of the field and has learned a lot along the way that’s worth sharing. His purpose–to transform information into knowledge that helps customers, partners, and employees achieve their full potential.
Modernizing Content Strategy – Workday’s Agile Transformation
Co-presented with: Stefan Gentz
Join Kevin White from Workday and Stefan Gentz from Adobe as they discuss how Workday is revolutionizing the information experience through a centralized and agile content strategy. Discover how they overcome challenges like scalability and fragmented user experiences by integrating advanced tools and technologies.
Learn how seamless integration, unified search, and improved mobile user experience enhanced customer satisfaction. Hear about the challenges faced and the strategies Workday employed for targeting goals, staying flexible, and maintaining effective communication.
This session is for anyone looking to drive digital transformation with an innovative content management approach and learn techniques to navigate successful change management.
Techniques to navigate successful change management.
Navigating Change Management for Content Teams
Things are always changing. Team structure, business goals. Assignments, priorities. Content tools, processes. Even the audience. While we make changes to improve the business and content experience, these changes impact our biggest asset–the people. Our content team–the ones that ask the key questions, find the answers, and develop the content. Our stakeholders–the ones who review and depend on our work to help provide the best experience. Our customers–the ones who rely on our knowledge and expertise to get their own jobs done. Leaders, whether managers or individual contributors, need to guide and support everyone through change.
This session covers strategies for how to navigate common changes on content teams, both for the people driving the change and those who must adjust to it. To illustrate the essentialness of change management, this session draws from real experiences of the Workday information development team. The team has gone through many changes over its nearly two decades, and we’ve learned a lot. By sharing our do’s and don’t and lessons learned, we hope to better prepare you for your own change journeys.
In this session, attendees will learn:
- The essentialness of better leading change in your organization.
- Why effective change management is crucial to a successful outcome.
- Some important changes that deserve extra care on content teams.
- Tips to navigate these changes with greater success.
- Pitfalls to watch out for during the change journeys.