As the Worldwide Evangelist for Technical Communication at Adobe, Stefan Gentz’s mission is to inspire enterprises and technical writers around the world and show how to create compelling technical communication content with the Adobe Technical Communication Suite tools. Stefan is also a certified Quality Management Professional (TÜV), ISO 9001/EN 15038 auditor, ISO 31000 Risk Management expert, and Six Sigma Champion. Stefan is a popular keynote speaker and moderator at conferences such as tekom, tcworld, Information Energy, Intelligent Content Conference, Congility, LocWorld, TCUK, STC, GALA, ELIA, TTT, Translation Forum Russia, and many others. He is a member of the Conference Advisory Board of the world’s biggest TechComm event, the tekom/tcworld Conferences, and member of the iiRDS working group for Intelligent Information. He is also an active social networker on Facebook, Twitter, and LinkedIn.
The Future of Holistic Content Experiences is Here
Just putting your technical documentation on your webpage as a PDF for download is not going to make you a content hero. PDF is a given. A fundamental requirement. But both business and end customers expect more today. They want contextually relevant, personalized, consistent, conversational, and scalable content experiences.
But how to deliver on this expectation? In this keynote, Stefan Gentz, Senior Worldwide Evangelist for Technical Communication at Adobe, will explore the design of positive customer journeys ranging from marketing to technical support and self-service and back to sales. Experiences that provide 360° content experience for your customers and handhold them across their whole content journey.