The LavaCon Content Strategy Conference | 14–17 October 2023 | San Diego, CA
Jarod Sickler

Jarod Sickler is the Documentation Manager and a Customer Success Manager at Jorsek Inc., makers of easyDITA, where he oversees the Jorsek documentation site and is involved in managing complex customer implementations of easyDITA.
Simultaneously, he’s a PhD candidate in philosophy at the University of Rochester, specializing in metaphysics and epistemology. His dissertation focuses on the role and importance of the grounding relation in the overall metaphysical structure of epistemic justification. Slowly but surely, he’s making progress on his thesis. If you’re in the market for an effective sleep aid, he’ll happily share his research with you. Whether it’s in his research, documentation, or customer implementations, Jarod enjoys thinking through complex problems and finding the simplest and yet most powerful solution. In his spare time, Jarod tries to convince his kids that he’s still cool. They aren’t buying it.

How ACS Technologies Publishes Personalized Content for Multiple Audiences with easyDITA

Co-presented with Barbara Green

ACS Technologies is one of the leading providers of ministry management software. They work with a wide range of denominations, each with its own set of terms, preferences, and product packages.
ACS Technologies wanted to deliver a personalized content experience for all of its users. But, due to their limited resources, writing content for each audience individually was not feasible. They had to find a smarter way to deliver this quality experience.
Learn how ACS Technologies, with the help of easyDITA, developed a dynamic content portal that delivers a personalized content experience to their users.

In this presentation, learn how ACS Technologies:

  • Planned for the shift to personalized output
  • Methodically organized their content based on audience traits