Patrick is a co-founder of Jorsek Inc, makers of easyDITA. Since beginning with Jorsek in 2005 Patrick, has worked on a wide range of projects all focused on improving authoring, production, and distribution of content. Most recently, his primary focus has been empowering the users of easyDITA and generally advancing the product documentation industry.

Knowledge Through Chat (and Bots, Too)

Everyone wants a chatbot, but what’s the goal? In this session, we’ll talk about how knowledge organizations should be thinking about conversational UX and what strategies should be used when incorporating these new channels into content strategy. We’ll begin with strategy and architecture, then move into execution.