The LavaCon Content Strategy Conference | 27–30 October 2024 | Portland, OR
Toni Mantych

Toni Mantych is Senior Director of Product Content at ServiceNow, where she leads a large, globally distributed information development group and drives product and cross-functional content experience initiatives. Before joining ServiceNow, she was Director of Content Strategy and Architecture at ADP and taught numerous graduate courses in the Technical and Professional Writing program at Portland State University. She speaks frequently on content strategy and customer experience topics. In September 2017, she was recognized as a Top 200 Content Experience Strategist.

Inclusivity and Accessibility: Considerations for content practitioners in 2020

Recent events in the United States have spurred a renewed and intensified conversation about equity and inclusion, which has in turn caused many content professionals to train a more intense light on how the words, images, and even formats we use to convey our messages may be exclusionary, inaccessible, or otherwise problematic. Come join a conversation about what changes ServiceNow—and other organizations, including yours—are doing to address these issues.