The LavaCon Content Strategy Conference | 27–30 October 2024 | Portland, OR
Rik Page

Rik has worked with component content and document management solutions for over 20 years. His practical experience ranges from high-volume data capture and content creation to dynamic multichannel delivery in various industries, including financial services, manufacturing, central government, and education. In addition, Rik has participated in multiple consultancy projects and helped formulate innovative solutions throughout Europe and North America.

The IIoT and Technical Communication in Action

There is a growing recognition that effective technical communication systems can significantly improve the usage, service, and maintenance of plant and equipment. For example, using HMI (human-machine interfaces) to help machine operators troubleshoot and fault-find. Or using machine-specific documentation delivered to a mobile device to reduce service and maintenance time by as much as 80%.
Meanwhile, many manufacturing companies see 30% or more of their turnover coming from after-sales service and parts. By linking Illustrated Parts Lists and IETMs to parts fulfillment systems, companies can secure additional significant additional revenue. Rik will give real-world examples and explore the best approaches to take.

In this session, attendees will learn:

  • The fundamentals of Documentation 4.0 and from real-world examples
  • The best practices for extending technical documentation
  • What has/hasn’t worked well & what is possible. For example, how has a global manufacturer of industrial looming equipment reduced downtime by empowering operators via HMIs.