Lisa Trager helps organizations develop and execute digital strategies for an omnichannel world. She has led enterprise initiatives for clients in the telecommunications, healthcare, pharmaceutical, financial, consumer goods, and government sectors. Lisa’s extensive experience as a Content Strategist and User Experience Designer, includes working on both the client and agency side. Her current role as Lead Experience Manager at Verizon has enabled her to apply her extensive knowledge and expertise in creating customer-centric experiences related to Service & Support.

Zen and the Art of Creating a Great Customer Experience

More and more companies are realizing that central to future growth and sales is creating a great customer-centric strategy. Let’s explore how the 5,000-year-old practice and principles of yoga can help provide insights and enlightenment to not only provide a framework for creating a good customer experience in 2020, but also develop empathy and mindfulness of our customers every step along the way.