The LavaCon Content Strategy Conference | 14–17 October 2023 | San Diego, CA
Jayme Perlman

As a career contractor, Jayme specialized in large-scale, high-visibility, V1 projects across the tech industry. She wants to share her unique depth of experience in system and process development with other nano-teams striving to achieve the impossible. Jayme is currently a Senior Technical Writer at GitHub defining and implementing information workflows in the never-ending pursuit of better customer support.

A KB Doesn’t Have to Be a KO: How to Build Big with a Tiny Team

Eventually, every doc team hears the dreaded cry: “”Build us a knowledge base!””, and it’s no secret why we hate it. On paper, knowledge bases solve all our problems, but somehow, every time, all we end up with is just another junk drawer quickly abandoned to a lingering death.

There IS a way to win. If you get the right processes and workflows in place, even the tiniest team can build a sustainable, comprehensive, functional, and reliable reference resource.

While the examples provided are built on GitHub and focused on building a KB, the general principles are applicable to many common projects and supported by most common toolsets. All of the demonstrated infrastructure is available for personal or professional use completely free of charge.

In this session attendees will learn:

How to develop pipelines and workflows that:

  • inspire compliance
  • govern intake streams\
  • enable technical implementation
  • cultivate growth without sacrificing reliability
  • measure and communicate key achievements

You CAN do everything, everywhere – just not all at once.