The LavaCon Content Strategy Conference | 27–30 October 2024 | Portland, OR
Jackie Damrau

Jackie is a Product Owner for Cathedral Plumbing of Texas LLC working at MiView Integrated Solutions where she assists with managing patent/trademark deliverables, writes/edits customer documentation, and has two software modules where she serves as the Product Owner for the MiView product platform.
In her spare time, Jackie is raising her two grandchildren and loves reading murder mysteries along with other esoteric subjects when time permits.

Connect with her on LinkedIn at

Mastering Interpersonal Dynamics: Navigating Difficult Personalities?

In this engaging and informative presentation, we’ll delve into the art of handling challenging interpersonal interactions. “Mastering Interpersonal Dynamics: Navigating Difficult Personalities” is designed to equip you with the tools and strategies to effectively deal with various difficult character traits you might encounter in your personal and professional life. We’ll explore five common personality traits that can make individuals difficult to work with and provide practical techniques to navigate these challenging dynamics.
Whether you’ve faced aggressiveness, passive-aggressiveness, narcissism, stubbornness, or manipulativeness, this session will help you build your confidence and competence in managing these complex relationships.


In this session, attendees will learn:

  • Understanding Difficult Personalities: Gain insights into the different character traits that make
    people challenging to deal with, helping you recognize these traits when you encounter them.
  • Effective Communication Strategies: Learn how to communicate assertively, set boundaries,
    and encourage open and honest dialogues with difficult individuals, reducing conflict and stress
    in your interactions.
  • Conflict Resolution and Negotiation: Develop skills to resolve conflicts and negotiate effectively
    with difficult personalities, including techniques for compromise, empathy, and maintaining your
    own well-being in challenging situations.