The LavaCon Content Strategy Conference | 27–30 October 2024 | Portland, OR
Greg Chapple

Greg is the Chief Technology Officer at Propylon, responsible for product and technology strategy across all of Propylon’s legal, legislative, and regulatory content management products. For over ten years, Greg has worked with public and private sector companies and government agencies to solve their workflow and content management challenges.

Enabling Contextual Delivery of Procedural Guidance

When working in guidance-heavy or regulation-heavy environments with defined procedural workflows, professionals want to access information relevant to their working context quickly. However, searching through documents or knowledge portals to find relevant documentation slows the professional workflow and introduces the risk of missing critical information or steps in execution.
This risk can be mitigated by adopting a model for contextual delivery of procedural guidance, giving the ability to target the delivery of content into the primary business context. Targeted delivery at the appropriate workflow stage leads to wider adoption of guidance, better compliance with the relevant procedures, and ultimately more efficient workflows for the professional.
In this session, I will discuss strategies and tools for managing procedural guidance, look at patterns for supporting the contextual delivery of content, and present the real-world impact of implementing a contextual delivery model.

In this session attendees will learn:

  • Approaches to managing procedural guidance with well-known patterns such as DITA and less structured but equally powerful alternatives built on Microsoft Word.
  • Fundamentals of contextual delivery and how to enable this pattern in their content authoring and delivery workflows.