Toni Mantych is Senior Director of Product Content at ServiceNow, where she leads a large, globally distributed information development group and drives product and cross-functional content experience initiatives. Before joining ServiceNow, she was Director of Content Strategy and Architecture at ADP and taught numerous graduate courses in the Technical and Professional Writing program at Portland State University. She speaks frequently on content strategy and customer experience topics. In September 2017, she was recognized as a Top 200 Content Experience Strategist.
Sr. Director of Product Content, ServiceNow