Mark Kleinsmith has over 20 years of Technical Communications Experience in the Software Industry, from installing software systems to writing traditional help systems, training manuals and now an online video help library. For the past five years, Mark has focused on distributing technical information via targeted training and help videos. The technical communications team Mark manages has amassed a library of over 1,500 1-3 minute training videos. The team of four delivers targeted help content to the field daily.
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