Scoping Level of Effort and Getting the Right Resources for the Job
In this session, you will learn proven methods used for scoping the level of effort involved in achieving successful content project outcomes. You will also learn how to leverage this data to strengthen the case for the resources needed to successfully deliver on project goals.
For over 17 years, Jason has helped global enterprises implement knowledge programs, systems, and best practices to reduce support costs, improve overall customer experience, and drive online support success. He’s KCS certified and a judge for the ASP’s “The Year’s Ten Best Web Support Sites.