As Director of Customer Success at Zoomin, Tom has been on the front lines of GenAI-knowledge innovation. Specializing in helping documentation teams implement GenAI solutions, he has been at a unique vantage point to identify emerging best practices as well as opportunities and challenges. Tom directly supports countless enterprise customers through the new technical, legal, and security landscape that GenAI innovation has created.With extensive experience in optimizing documentation processes through AI innovations, Tom works with teams to help them effectively leverage GenAI tools to meet their documentation needs, become more efficient and boost customer experience, while ensuring their knowledge is AI-ready.
Beyond the Hype: How Docs Teams are Leveraging AI to Actually Make a Difference
Co-presented with: Joe Gelb
In many companies docs teams are the first team to get an AI solution up and running. The success of AI initiatives hangs on the knowledge it’s grounded in. Pioneering docs teams are taking the lead in building the critical infrastructure for their entire company’s AI feasibility, and, at times, even strategy.
A lot of talk when it comes to AI can be vague or theoretical. But many companies out there are doing the hard work to implement AI solutions that move the needle. Slowly but surely, best practices are emerging.
AI isn’t coming for your job. But AI-savvy docs professionals might. As AI continues to transform the way we work, we must transform our own roles to meet this new reality and continuously implement emerging best practices around AI.
That’s why I want to share some of the best practices that we have uncovered. These are real, tangible insights from peers putting in the work and successfully deploying GPT solutions. No theory, but meaty, value-packed insights
In this session attendees will learn:
- How other industry giants are leveraging AI to work smarter and deliver better self-service experience
- How to get started with AI initiatives and the functionality to prioritize
- The collaboration required with other teams to move with speed
- How to track and communicate the impact of your work