Joe Gelb has more than 20 years of experience helping enterprises implement, maintain, and capitalize on structured content. At Zoomin, he has spearheaded the development of advanced technology solutions for digital experience. Prior to founding Zoomin, Joe was the CTO at Live Linx, a leading provider of software and system integration services for technical product information, where he designed and implemented solutions for aerospace, defense, manufacturing and high-tech companies. Joe holds a degree in Mechanical Engineering from Stevens Institute of Technology.
Beyond the Hype: How Docs Teams are Leveraging AI to Actually Make a Difference
Co-presented with: Tom DeBeauchamp
In many companies docs teams are the first team to get an AI solution up and running. The success of AI initiatives hangs on the knowledge it’s grounded in. Pioneering docs teams are taking the lead in building the critical infrastructure for their entire company’s AI feasibility, and, at times, even strategy.
A lot of talk when it comes to AI can be vague or theoretical. But many companies out there are doing the hard work to implement AI solutions that move the needle. Slowly but surely, best practices are emerging.
AI isn’t coming for your job. But AI-savvy docs professionals might. As AI continues to transform the way we work, we must transform our own roles to meet this new reality and continuously implement emerging best practices around AI.
That’s why I want to share some of the best practices that we have uncovered. These are real, tangible insights from peers putting in the work and successfully deploying GPT solutions. No theory, but meaty, value-packed insights
In this session attendees will learn:
- How other industry giants are leveraging AI to work smarter and deliver better self-service experience
- How to get started with AI initiatives and the functionality to prioritize
- The collaboration required with other teams to move with speed
- How to track and communicate the impact of your work
The Ultimate Practical Guide to Measuring the Impact of your Technical Content
Documentation teams have historically struggled to track, measure and communicate the impact of their work. Not only does this leave them without a seat at the decision-making table, it also leaves them unable to make strategic priorities and investments, get buy-in from other teams and achieve internal recognition. Many teams know they should be trying to measure their ROI…the question is how?
I’ve spent the last two years at Zoomin delving into the performance of documentation teams to uncover the KPIs that matter, as well as reviewing the data gleaned from almost 100 million end user sessions to establish industry benchmarks.
In this talk I’ll share everything you need to know about ROI measurements so you can become a data-driven documentation team with indisputable, enterprise-wide impact.
In this session attendees will learn:
- The 20+ KPIs you should be measuring
- HOW to actually measure the performance of these KPIs
- Key insights from our brand new 2024 Technical Content Benchmark Report so you can assess your performance compared to your peers.
