Josh Anderson is an American-Canadian Associate Information Architect at Precision Content. He analyzes and structures content to reveal the insights that come from the creative organization of information. Josh was an English teacher in Japan and an SEO Specialist in the Chicagoland area before earning a Master of Information at the University of Toronto.
Microcontent Architecture in Action
Co-presenting with: Rob Hanna
In 2019, the National Council on Compensation Insurance (NCCI) began working with Precision Content to transform tens of thousands of pages from DocBook to DITA. The project requirements identified the need for microcontent use cases to support a complex regulatory content lifecycle, automation opportunities, and dynamic delivery needs. This session will walk you through the novel lessons we learned in our company’s first pure, end-to-end microcontent authoring and publishing solution.
In this session, attendees will learn:
The audience will learn about the challenges of breaking information down into manageable chunks to feed it through regulatory review across 37 state regulators. We will explore our microcontent architecture based around a “core” and “exception” paradigm that we used to support variants of the content across all 37 states over a fragmented approval cycle. We will show the microcontent models we built to enable bold new ways to deliver the content, including chatbots and content-as-a-service delivery.