As a newcomer to technical writing, Christopher enjoys blending skills that he developed by studying Philosophy and Computer Science. He believes that sound logic, informed by the human experience, produces the best outcomes in work and in life.

How to Set Up (and Improve) a Documentation Portal, Setting Up a (Useful!) Quality Management System Document Suite for ISO 9001 Certification

Co-presented with: Allie Proff

Imagine being the first (and only) technical writer at a small company. You get to set everything up!
Or even if you’re a solo technical writer or in a small team with a documentation portal already set up, there are probably ways you might want to improve it.
During this session, we will go over how we set up a documentation portal from scratch accompanied by questions you can ask yourself or your team for each topic.
We’ll cover a number of considerations that go into intentionally setting up or improving a successful documentation portal: stakeholders, your content management system (even a homegrown one), writers and readers, templates and style guides, metrics, and change management.

In this session, attendees will learn:

• Six different areas to consider when setting up or improving a document portal
• Stories of one case study plus questions for you to ask yourself or your team for each topic