Allie Proff is currently a senior content developer at GoDaddy, after being at Boeing for 12 years. She is also exploring the world of independent consulting through her website, Technically Eclectic, and blogging on the side for other sites.
Her passion is to help people do amazing things by connecting them with the content they need in a way they understand.
She always has a secret stash of chocolate somewhere at her desk.
Don’t Just Help, Guide: Making Documentation More than How to Accomplish a Task
It’s so easy to just list what to do and not provide actual guidance why or best practices.
In my group, Digital Care at GoDaddy, we decided to pilot a project to bring together multiple content types into one guided path.
As leader of that project, my group included people who created how-to videos, led our Community forums, edited articles for the Garage (our blog), and also included UX researchers, customer onboarding strategists, and our Guides.