Susanna is a Documentation Tools manager at Ciena. Serving as both a technical communicator and tools manager for most of her 17 years at Ciena, she has an in-depth view of end-user documentation requirements and writer processes. Susanna manages and supports all tasks related to authoring tools setup and maintenance, authoring standards, and publication/single-sourcing processes. Susanna has been a key player and valuable asset during the transition Ciena has made to a DITA XML environment.
Content Strategist & Tools Specialist , Ciena