Robin Stefani, Director of Technical Enablement at Netwrix, brings her fifteen years of experience as a classroom teacher into her corporate career. For over a decade, Robin has worked for a cyber security software company, affecting all aspects of the customer’s experience with the software. From writing user guides to designing customer training programs, Robin has built out a Technical Enablement department with the goal of making every customer successful!

How to Become a Lightning Fast Publishing Machine (and Save $$$$ While You’re at It)

My company has undergone extensive M&A activity in recent years. With each new acquisition came expansive new product documentation which required regular maintenance as well as endless new tooling around content management and delivery.
In order to remain agile, the content team knew we had to implement a robust ecosystem, continuously absorb evolving tools and formats, and consolidate our content in a centralized way that provided consistency, clarity, and relevance to our customer base.
By embarking on a project to overhaul publishing efficiency, we were able to boost our publication growth by nearly 200% while also reducing publishing time from 4 hours to just 10 minutes.
Join my talk to learn more about how we became a lightning-quick publishing machine that’s ready for any new M&A activity.

In this session attendees will learn:

• The story of how we originally merged content from six uniquely distinct acquisitions into a single company Technical Knowledge Center
• Techniques used for content discovery from a new M&A
• Tricks for maintaining content throughout the M&A transition period
• Steps for incorporating the next M&A when it arrives”