Nenad Furtula is the CEO at Bluestream Content Solutions, which produces XDocs CCMS, a DITA-based Component Content Management System (CCMS.
Bluestream is the leading vendor solution for organizations looking to improve and enhance their information workflow. Since 1997 Bluestream has been delivering content solutions on top of its platforms to large enterprises across the globe.
There is a growing recognition that effective technical communication systems can significantly improve the usage, service, and maintenance of plant and equipment. For example, using HMI (human-machine interfaces) to help machine operators troubleshoot and fault-find. Or using machine-specific documentation delivered to a mobile device to reduce service and maintenance time by as much as 80%.
Meanwhile, many manufacturing companies see 30% or more of their turnover coming from after-sales service and parts. By linking Illustrated Parts Lists and IETMs to parts fulfillment systems, companies can secure additional significant additional revenue. Rik will give real-world examples and explore the best approaches to take.
