Mirhonda Studevant, the self-proclaimed KM Chef, enjoys supporting internal and customer-facing operations. She has designed knowledge bases and user assistance for Customer Success, Human Resources, and Digital Safety teams across the globe. Mirhonda earned the first undergraduate degree in Technical and Professional Communication awarded by Southern Polytechnic State University. She also earned an MBA, with a Knowledge and Learning Management concentration, from Walden University. Mirhonda’s key areas of interest include knowledge management, virtual collaboration, information design, and decision sciences.

Zero to Hero: Turning the Knowledge Management Kaleidoscope

Co-presented with: Brock Brown

Like a kaleidoscope, every organization’s information contains a variety of shapes and forms. Knowledge managers are often tasked with major directives where they have full accountability but no formal authority. This session explores one knowledge management journey and the drastic differences between implementations of three knowledge bases within two divisions of LinkedIn. By identifying patterns, building relationships, determining priorities, and tracking metrics, this duo transformed reluctant benefactors into high adopters.

In this session, attendees will learn:

Strategies and methods to:

• Move from unstructured to structured content
  
• Establish content ownership
  
• Find content champions and allies
  
• Evangelize a new KMS
  
• Integrate KM practices into existing workstreams
  
• Provide snapshot metrics to executive leaders
  
• Avoid maintenance mode pitfalls