As a Certified Information Privacy Manager (CIPM) and Sr. Director of GRC Content for OneTrust, Megan Gilhooly drives content strategy and operations for GRC and Privacy content in the OneTrust platform. Previously, she launched a new self-help & content experience at Reltio, covering technical product content and user experience – including AI – for a data platform that unifies data across enterprise systems. Before that, as VP Customer Experience at Zoomin Software – a content delivery platform – Megan made it her mission to change how organizations think about product content. She spent two decades managing content teams, driving content strategy, and delivering stellar information experiences at companies like Amazon, Ping Identity, and INVIDI Technologies. She has a BA in Speech Communication, an MS in Journalism, an MS in Strategic Management, and a Masters Certificate in Technical Communication.
Balancing Brains and Bots — Accelerating a Responsible AI Workflow
What happens when AI stops being a tool and starts becoming a teammate? In this fast-paced, thought-provoking keynote, Megan explores how to integrate agentic AI into content workflows in a way that’s both wildly efficient and deeply human. Learn how to delegate the dull to machines so your team can focus on the meaningful—and why “working yourself out of a job” might be the smartest career move you can make.
In this session, attendees will walk away with:
- fresh framework for dividing labor between humans and AI
- Real-world insights on building scalable, responsible AI content pipelines
- A mindset shift for personal growth in an AI-first organization Let’s talk about how to make AI work with us, not just for us.
Beyond the Bot: How Structured Content Drives an Agentic Ecosystem Across Your Entire Content Stack!
Co-presented with: Patrick Bosek
Content teams are stretched thin. Information keeps flowing in, docs need to stay accurate, and the gap between “we have the info” and “it’s published and useful” keeps widening. What if AI agents could close that gap – handling repetitive, high-volume work so your team can focus on the judgment calls only humans can make? That’s an agentic content ecosystem, and structured content makes it possible.
This session walks through a real, production AI agent ecosystem spanning the content stack – from production and validation to delivery and intelligence. We’ll show agent demos, then zoom out to the architecture connecting them and the decisions that made it work, plus which parts of the stack are ripe for automation now, and where human judgment stays irreplaceable. Whether you’re deploying your first agent or scaling from one to many, you’ll leave with a clear model for AI as an ecosystem – not a single tool – built on the structured content foundation you already have.
In this session, attendees will learn how to:
- Understand the direct relationship between how your content is structured and what your AI agents are actually capable of delivering – and what that means for how you invest in your content architecture today
- Identify which repetitive tasks in your workflows are most ready for agentic automation, and which still need a human in the loop
- Get a practical design patterns for an agentic ecosystem versus deploying a standalone AI tool
