Jonathan Foster leads the Windows & Content Intelligence writing team at Microsoft. Their work includes UX writing for Windows, defining content experiences powered by and instantiated in AI, and writing conversational interactions for products that includes the virtual agent bot on support.microsoft.com. He created the writing team for Microsoft’s digital assistant Cortana for the US and international markets, where they focused on the development of Cortana’s personality while crafting fun, as well as challenging, dialogue. They are now expanding upon this learning to create a personality catalogue for Microsoft’s bot framework, as well as building machine learning-powered chat capabilities to support those personalities.
As a writer, Jonathan started out in film and television writing screenplays and working in development. He was eventually drawn away from Hollywood by the true innovative spirit of the tech industry, starting with an interactive storytelling project that was honored by the Sundance Film Festival. He came to Microsoft nine years ago and worked at Office and Xbox before moving to Windows.