The LavaCon Content Strategy Conference | 24-27 October 2021 | Virtual
Denise Kadilak

Denise Kadilak is an Information Architect and Sr. Manager with Blackbaud. Her interests include content and knowledge management and information technologies. Denise is a regular presenter at international conferences and a part-time college instructor, teaching “Writing for the New Media” at John Carroll University in Cleveland, OH.

Technical Writing, UX Writing—You Can Do It All!

Text plays a crucial role in guiding users and helping them complete desired tasks. It can make or break the user experience, so understanding how to create useful content is key to creating a successful design. In this presentation we’ll examine how to create effective UX content and focus on how the team of technical writers at Blackbaud successfully took on the UX writer role, pivoting from writing comprehensive help systems to working with designers to create concise UI-based content.

In this workshop you will learn how to:

  • Plan for your content
  • Create content for a variety of environments – UI, popover, field level
  • Apply generally accepted guidelines and best practices
  • Respect the importance of the design/writing relationship”