The LavaCon Content Strategy Conference | 23-26 October 2022 | New Orleans
Andrew Douglas

Pandemic-proofing Your Customer Self-Service Support

The current pandemic has forced many of us to abruptly pivot our approach to delivering customer self-service. Providing excellent support can be challenging in the best of times, and now we’re seeing customer expectations shifting and our reliance on certain tools and technology becoming even more mission critical as we all adjust to the new normal. In this session, Ingeniux and guests from leading brands will discuss the challenges organizations are facing in delivering self-service support in 2020 and the innovative ways those challenges are being met during a pandemic.

Join Andrew Douglas, Regional Sales Manager at Ingeniux, to discuss the challenges and opportunities that the current COVID-19 pandemic has brought for organizations navigating customer self-service in these unique times. In addition to sharing our own knowledge and insights, we look forward to hearing about your experiences and predictions for the future of customer self-service and support.