As a business architect with RWS, Alvin Reyes consults with enterprise customers to improve their end-to-end Content Supply Chain across Web, Structured Content, and Language technology and processes.
He loves blogging, online communities, and promoting and supporting content (management) champions!

Goal-oriented Content Delivery: Beyond AI, Search, and “One Right Answer”

Tech docs users have goals a single page cannot answer. Writers are challenged to design content for sophisticated tasks that require reference information, scenarios, and guidance across different media for many contexts while following unpredictable paths. And it’s not enough to rely just on search, curated hyperlinks, taxonomy, varying page lengths, or even AI.

There isn’t always one right approach nor one right answer. Sophisticated user goals require a combination of techniques to create a flexible, scalable, and trustable information model. Join this presentation to learn the real needs of complex users tasks and how to map them to usable metadata. See what AI can do to suggest appropriate content and what it can’t. And consider suitable goal-oriented solutions for your own organization’s needs.