Peter Conrad
Lead Technical Writer, Salesforce

Webinar Date: October 17th, 2018, 10 a.m. PST / 1 p.m. EST [closed]

Watch the webinar recording.

You’ll learn a simple model you can present to your team: mapping the customer lifecycle onto documentation structure to reveal the high-value areas of focus. Task-oriented documentation is most important, but only when it directly supports the customer’s goals (even in API docs).