Nicole Edens is a seasoned Technical Writing Manager at Jack Henry and Associates, boasting nearly 20 years of experience. She leads a dedicated team of 11 technical writers and has mentored dozens of apprentices, all of whom can attest to her passion for fostering collaboration, transparency, and trust. Nicole excels in leading diverse documentation teams and is affectionately known as a “mama bear” for her caring leadership style and her ability to handle conflicts and difficult conversations with skill and empathy. In addition to her formal leadership role, Nicole plays a pivotal part in promoting engagement and fostering connections within her larger department, which includes 140 instructional designers, live trainers, and technical writing associates. Her efforts continue to help create a cohesive and connected remote work environment for her colleagues.

Get People to Do What You Want: The Magic of Influencing Without Authority)

Co-presented with: Heather Barbre Blades

Do you ever wish you had a magic wand to get people to do what you want? While we can’t promise magic, we can offer the next best thing: everyday negotiation skills! Regardless of your role, you can use the art of interpersonal negotiation to encourage others to act in desired ways for the benefit of the group. And as a bonus, these skills can transform your professional life (and your work relationships) – no authority required!

Get ready to unlock the magic of everyday negotiation to enrich your connections with colleagues and make your professional interactions smoother and more productive.

In this session, attendees will learn:

• Why strong interpersonal negotiation skills give you more influence than your fancy title, your formal authority, or your stunning intellect.
  
• Why being likable and fostering emotional equity matters – and how to do both.
  
• The difference between positional and interest-based negotiation – and how one of these is the secret to negotiating situations to make everyone happy.
  
• Practical everyday negotiation magic tricks (skills, tips, and techniques) to persuade and influence others effectively.