Leigh is a DITA author and information architect, Open Toolkit geek, and conference veteran. A DITA Specialist on the Product Conception team at IXIASOFT, she is the author of DITA For Print: A DITA Open Toolkit Workbook and contributor to The Language of Content Strategy. In her spare time, she hikes and makes wood things.

Diplomacy In CCMS Implementations: Letting Someone Else Have Your Way

When large enterprises roll out a component content management system (CCMS), they often do so one team or division at a time. The first team into the CCMS gets to call all the shots…the content model, the configuration, the workflow processes. Ideally, the teams that follow, being part of the same enterprise, fall into line with these initial decisions…but it rarely works out that way.

Each team has been its own little kingdom for years and has developed its own way of doing things. Merging multiple disparate teams into a single CCMS is always an exercise in diplomacy and compromise—both on the part of the CCMS users and the CCMS vendor.

This presentation will share some of the common challenges that content creators and CCMS vendors encounter when onboarding new user groups and how to find solutions that everyone can accept and work with.

In this session, attendees will learn:

Attendees will learn about some of the challenges (some technical, some procedural, some personal) that companies often face when merging new groups into an existing CCMS and how to meet those challenges in an effective and positive way.