Over twenty-five years of experience in the technical writing field as a manager, principal writer, and content strategist working in high-profile companies, including Amazon, Intuit, ServiceNow, and SGI. Second technical writer for AWS. Published author of best-selling, technical books by New Riders, an imprint of MacMillan Publishing. Speaker at the CIDM ConVEx conference and the internal Craft Summit at ServiceNow for technical writers.

The Easiest Way to Dramatically Improve the Quality of Your Documentation

As technical writers, we write, get tech reviews, get editorial reviews, and still, we receive customer feedback complaining about our documents. What aren’t we doing? Research says that doing five doc usability studies will solve at least 75% of the problems customers face. Join me as we discover what doc usability studies are, how they provide fundamentally different feedback from what we currently do, and how to conduct them yourself to dramatically increase the quality of your documentation.

In this session, attendees will learn:

• What is a documentation usability study?
• How does it give feedback that is fundamentally different from what writers currently get?
• How to do a documentation usability study so you can dramatically increase the quality of your documentation.