Joe Gelb has more than 20 years of experience helping enterprises implement, maintain, and capitalize on structured content. At Zoomin, he has spearheaded the development of advanced technology solutions for digital experience. Prior to founding Zoomin, Joe was the CTO at Live Linx, a leading provider of software and system integration services for technical product information, where he designed and implemented solutions for aerospace, defense, manufacturing and high-tech companies. Joe holds a degree in Mechanical Engineering from Stevens Institute of Technology.

Beyond the Hype: How Docs Teams are Leveraging AI to Actually Make a Difference

Co-presented with: Tom DeBeauchamp

In many companies docs teams are the first team to get an AI solution up and running. The success of AI initiatives hangs on the knowledge it’s grounded in.  Pioneering docs teams are taking the lead in building the critical infrastructure for their entire company’s AI feasibility, and, at times, even strategy.

A lot of talk when it comes to AI can be vague or theoretical. But many companies out there are doing the hard work to implement AI solutions that move the needle. Slowly but surely, best practices are emerging.

AI isn’t coming for your job. But AI-savvy docs professionals might. As AI continues to transform the way we work, we must transform our own roles to meet this new reality and continuously implement emerging best practices around AI.

That’s why I want to share some of the best practices that we have uncovered. These are real, tangible insights from peers putting in the work and successfully deploying GPT solutions. No theory, but meaty, value-packed insights

In this session attendees will learn:

• How other industry giants are leveraging AI to work smarter and deliver better self-service experience
• How to get started with AI initiatives and the functionality to prioritize
• The collaboration required with other teams to move with speed
• How to track and communicate the impact of your work