Joyce Lam is an information ambassador with recent technical communication experience focused on content automation. Her background in video game development drives her enthusiasm for user experience and intuitive design. Joyce draws her creativity from a love and mastery of music, writing, arts, and design. She is currently president of STC Toronto, an information architect at Precision Content Authoring Solutions, and a member of Women in Tech, Information 4.0 Consortium, CIDM, and OASIS DITA TC. Joyce is passionate about empowering fellow professionals while raising the standards for the content industry.

Creating Intelligent Microcontent

The path to intelligent microcontent is the next step in our journey in structured authoring. AI-powered cognitive content solutions perform best with content designed to be read by humans and processed by intelligent technologies. To deliver the right answer to prospects and customers, you need to optimize your content production approaches and begin crafting content with the precision humans appreciate, and technology requires.