Avoid Dumb Delivery! You have made the investment and commitment to migrate your critical content to XML and DITA. Now, what do you do with it? One practical application is transforming and using this Smart content with Guided Troubleshooting and Diagnostics knowledge portals for Call Center and Field Service applications to give the best possible experience.
You can deliver better than PDFs. Keep the intelligence you’ve added all the way to the consumer, and make their experience more productive.
- Knowledge Models
- Decision Trees
- Delivering Content – PDF vs (Smart) DITA
- Metadata for Search and Content Relationships
- DITA-Aware Delivery Platforms