Information consumers need a better content experience. There is an historical love/hate thing going on between DITA and Microsoft Word. There is great potential for a DITA architecture in technical AND non-technical departments. But non-technical departments need a different approach. Enterprise success requires a shared vision and commitment to better content with appropriate, processes, tools, and management. This session will highlight successful and unsuccessful efforts and processes to achieve happy content and happy humans on many levels.
We will review successful and unsuccessful DITA efforts outside of Tech Pubs. Attendees will learn a framework in which to achieve success across complex organizations with multiple audiences, multiple authors, multiple departments, significant legacy content, and multiple authoring and repository tools. We will learn about goals, trade offs, processes, and tools that lead to success or failure. We will highlight the critical but different needs of various stakeholders. We will see how BOTs and AI will evolve over time and why information architecture needs to be improved everywhere. Finally, we will learn how to communicate and work collaboratively avoiding the need for psychiatric counselling, sedatives, or straight jackets.