Within an organization, each department uses their own content tools and formats. How to put them together into an interconnected web of knowledge that customers can navigate? We’ll discuss how an ontology can become a tool independent knowledge model connecting department-level content. We’ll see how through the web of semantic relationships, customers can start, for example, from a troubleshooting procedure written by technical writers, continue to an instructional video created by trainers, and get to best practices prepared by marketers.
In this session, attendee’s will learn:
- What’s the difference between taxonomy and ontology?
- How an ontology defines the knowledge model of a domain
- How an ontology links a semantic model of the domain with the actual knowledge about the domain regardless of the format in which the content is created
- How an ontology makes information created by different departments in different formats an interconnected web of knowledge
- How to visualize ontologies
- How ontologies help you discover how seemingly unrelated issues are interconnected and affect each other
- How customer-facing intelligent applications, such as chatbots or customer portals, can use the ontology
- How to build an ontology: where to start and what tools to use