Taxonomy and metadata are critical components of findability and headless architecture, but if your content isn’t ready, the CMS can’t serve or assemble findable content across sources. SAP SuccessFactors started 2018 with little metadata, no taxonomy, and a content audit that showed significant content debt. Only by solving both the taxonomy and the content structure could we deliver content that an API could assemble correctly, that machines and humans could find easily, and that authors could manage inexpensively.
Attendees will learn how we structured the taxonomy development project, the phases of a content audit and transformation project and how you must sell both to the business at the same time. You will hear how we phased the project, and how we sized the effort, sometimes unsuccessfully. We will explain the benefits, challenges, and lessons learned.