Ultimate Software, an HCM cloud solution provider, believes in putting people first. When it came time to overhaul their technical documentation portal this philosophy extended to the type of platform they were going to build. Ultimate partnered with Ingeniux to make this user-centered portal a reality. Together, they built a solution that empowers users to find information quickly and easily, scales as the organization grows and changes, engages the entire enterprise, and transforms the customer experience.
In this session, attendee’s will learn:
- The benefits of creating a technical documentation portal, and why so many fail users
- The four technical elements essential to building a “next generation” tech docs portal
- The team, tools, and resources you’ll need to have in place to pull it all together
- How this type of portal works and what it looks like, with real-life use case examples – How to transform the customer experience with a next generation tech docs portal