In this session, you’ll learn about the challenges and victories as we worked to build a unified product content practice at an enterprise software company. We took a help documentation team, and from there grew the content practice to influence, drive, and unify content throughout the entire product ecosystem. Many times, it can be hard to know where to start. We’ll share the steps we took and the lessons learned as we reimagined our content practice.
In this session, attendee’s will learn:
- Creating a product content style guide
- Connecting content through the product ecosystem
- Refining your product creation process
- Influencing and content decisions across the organization
- Working in an agile environment with few resources