In January, 2018, Toni Mantych became Director of Information Experience at ServiceNow, where she leads a large and globally distributed information development group. Before joining ServiceNow, she was Director of Content Strategy and Architecture at ADP. She has taught a variety of graduate courses in the Technical and Professional Writing program at Portland State University and speaks frequently on content strategy and customer experience topics. In September 2017, she was recognized as a Top 200 Content Experience Strategist.
Director, Information Experience, ServiceNow