As Documentation Manager at Riverbed, Lawrence Orin created and designed a modern documentation portal using the Zoomin Docs platform. The help portal for customers of SteelCentral Aternity offers easy access to product documentation on any customer task. Search in any Aternity publication, in any version of any Aternity product, all seamlessly. The site features several doc innovations, including fail-safe context-sensitive help, dynamic search filtering, and analytics insights. Prior to Aternity, Lawrence led the documentation team in Radvision, transforming dry technical documents into colorful task-driven user-oriented content. He has also led teams in tech support and customer services, and has worked in programming and graphic design. He holds a BSc. in Computer Science with Cognitive Science from University College London.