Bonnie is an Agile-trained Product Owner at MindTouch, creating a product that enables support agents to contribute content to an organization’s body of knowledge. Prior to shifting to product, she spent ten years in the technical communication field focusing on content strategy, knowledge creation, and user experience, helping companies like Verizon, Hitachi, and Accenture empower their users through self service. Bonnie has a M.A. in Writing and is KCS v6 certified.
Product Owner, MindTouch