Starting as a software designer at Nortel, he made his way up the ladder until 2010, when he made the transition to Ciena, one of the largest telecommunications companies in the US. He didn’t just move laterally, however, his career jumped forward as he became the Director of Global Product Documentation Development. Today, he specializes in end-to-end product document development and publishing. His primary focus today is improving customers’ user experiences and updating authoring tools with digital transformation initiatives.
Director of Global Product Documentation Development, Ciena