The movement from more static, text-based chatbots to Voice-User_Interface programs like Amazon Alexa and Google Home/Office Assistant and their uses in documentation help and implementation has entered the professional sphere. My research and talk dives into the emerging uses of VUI in doc and how we can harness it.
Attendees will learn the successes (and failures) my team has had in our first launches of Alexa-based documentation search and how we have implemented VUI-based doc tools. We’ll outline and dive into how we worked through things like voice-based acronym articulation, anticipating things like release numbers (thirteen-dot-oh, for example) and the business case for implementing voice search as a software tool. We’ll discuss the security risks and concerns of VUI-based documentation and how we worked through customer concern and interest to create a viable business concept from idea to inception.