Analysts predict that chatbots will be your customers’ preferred interface. How can you transition from carefully staged demos to real-life customers? Most chatbots today use rules, but tech content is textual, not rule-based. It is impossible to revamp thousands of pieces of content written for human readers into a formal rules-based system. The problem is how to connect the textual content with the bot’s inner processes. We will review various approaches and what this technology allows.
We will teach you how rules-based chatbots work and why those simple demos are so impressive; also, why chatbots so often fail as soon as they enter the real world. We will also show you why current technologies are inadequate and give unsatisfactory experiences. We will go over the difficulties in fueling a chatbot with text-based content. Then we will show you technological approaches which will permit you to go to the next level with a chatbot that can take you to a higher degree of functionality, using the text-based content in which you have already invested.