Through our award-winning wiki product documentation platform (docs.bmc.com), we deliver a fully- translated content experience for global customers. We’ve measured the impact this solution has in terms of time, cost, and viewership. We will surf you through our journey which began with traditional help authoring tools to a wiki solution to optimize multilingual customer collaboration. So grab your board and shoot the curl as we surf through the process.
Through this case study, attendees will learn how to plan, select, and implement a solution for translated wikis. This includes considerations for conversion, partnering with third-party tool vendors on requirements needed to support translation, working with translation vendors to enable processing files through translation management systems, working with in-country reviewers, and analyzing customer feedback. Finally, attendees will gain awareness on developing a regime for generating Google Analytics reports to track viewership for non-English users.