Dark forces are on the rise at Opower as 40,000 pages of random wiki content and team silos threaten to doom the operational success of client services. But all is not lost! Cries of anguish reverberating through the universe summon two knowledge managers to this most worthy mission: to thwart ultimate destruction by creating a centralized, scalable wiki solution that creates positive organization change, empowers cross-team collaboration, and delivers ROI for stakeholders with the metrics to prove it.
In this session attendees will learn:
- Techniques for breaking down complex content problems into manageable problems to solve.
- Strategies for sustainable content creation, collaboration, and consensus building across teams.
- How to gather and leverage valuable metrics that inform knowledge architecture and resonate with stakeholders.
- Guidelines that your team can use when creating reusable content for large organizations, such as templates, workflows, and hierarchies.