The LavaCon Content Strategy Conference: Spanning Silos, Building Bridges | November 5-8, 2017 | Portland, OR
Reinventing a Traditional Content Team to Produce User-Centered Content in an Agile and SaaS Environment

Reinventing a Traditional Content Team to Produce User-Centered Content in an Agile and SaaS Environment

We took a traditional Help documentation team from our customer support department and embedded them into our UX (User Experience) department to give them better access to the development teams that create the software they support. These changes required a complete rethinking of how to produce content and follow the build-measure-learn cycles embraced by our R&D organization. This session will describe the challenges faced in making these changes as well as training and new processes implemented to ensure success.

Presented by Pat Kreymborg

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