The LavaCon Content Strategy Conference: Spanning Silos, Building Bridges | November 5-8, 2017 | Portland, OR
How Modern Analytics Will Turn Your Technical Content Into a Rock Star

How Modern Analytics Will Turn Your Technical Content Into a Rock Star

Understanding how product documentation is consumed can fuel your company with data that has the potential to transform operations and impact decisions. To gain this insight, you need to change the way you track and mine the behavior of users when they search, read and interact with your technical content. By combining the latest delivery, text-mining and analytics technologies, you will transform tech content into a sensor and its delivery into a data generator.

After reviewing the flaws of the “old” approaches to content analytics, we will study how to properly capture the interactions of users with content. We will also explore the different levels of value that we can derive from modern delivery, text-mining and analytics. We will see how those new technologies can multiply the value of tech content. And we will learn how tech content can be impactful for many different activities and constituencies of the company, gathering more support and becoming more strategic.

Presented by Fabrice Lacroix

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