Although tools, technology, and user expectations continue to evolve the content we produce, the processes followed while creating that content frequently remain rooted in what we’ve always done. To better respond to changing demands, we must leave behind our old concepts of information development management and adopt a new model of process maturity. Based on continuing conversations with leading information development organizations, this presentation examines key performance indicators for 10 characteristics that define mature organizations.
In this session, you will learn:
10 differentiating characteristics of mature information development organizations
The defining key performance indicators of these characteristics
How they compare to industry leaders in each of these areas
Actions to adjust processes to better respond to the today’s information development challenges